Capable of Dotting your I's and crossing your T's for your organizational performance pain areas.
ASHISH DHARIA
ITIL CERTIFIED , IBM AS400 PROFESSIONAL
Hi!, I’m thrilled you’re here. Please take a moment to explore my site, where you’ll find details on my background, experience, skills and more. To learn more or connect on an opportunity, don’t hesitate to reach out. You are always welcome for a warming conversation.
Bio
Professional Profile
An IBM certified AS400 professional, with experience in deliveries on Banking, Telecom, Retail & Transport Domains, and service management (ITIL) experience with ability to create proposals. Demonstrating notable verbal and written communication along with excellent presentation skills. Ability to relate to all levels of management, staff, vendors and customers with experience in working with cross cultural teams alongwith good people management skills, having led service deliveries for Vconsyst (Netherlands) , TCS , Sopra Steria. Managed very large and complex programs as a Commercial Manager of BT Hampstead program and Service Lead for LTSB & Deutsche Bank accounts with Sopra Steria group also special emphasis on quality working for the STMicroelectonics account responsible for the QA .
Topped up with Good analytical skills and effective combination of assuming multiple responsibilities to consistently meet objectives. Experienced in handling client aspirations and service deliveries. Exemplary time management skills and being able to identify problems and implement corrective processes always demonstrating a high level of commitment and ownership.
My Experience
Background & Expertise
In 18 yrs of very competitive IT experience, I’ve had the opportunity to hold variety of roles in top of the shack global IT organisations .
· A Multi Linguist (Hindi, English & a Peu French), result-oriented ITIL Certified IT professional having experience in complex IT Deliveries and Delivery Processes, a solid foundation in IT application development and account financials particularly with respect to account management, having successfully delivered large-scale global IT programs/projects in Banking (LTSB, Deutsche Bank), Telecom (BT), Retail (M&S), Logistics (Stolt Nielsen) domains, Manufacturing (ST Microelectronics).
Led the ICT structures for VCONSYST B.V. for their Indian operations.
· Experienced Program Manager for multi-faceted projects consisting of various clients across various industrial domains.
· Designated as the go-to person for Service Transition expertise at Steria, developing their services at off shore and near shore.
· Responsible for moving the projects into steady state operations after successful KT, parallel run and warranty phase.
· Responsible for managing all Transition Team deliverable's to the client, working with the Transition Executive to develop the Governance Model to use during the engagement.
· Responsible for designing capturing & reporting of Program Metrics using KPI dashboards and RAG dashboards that have improved the accuracy, transparency and compliance of financial reporting and planning for numerous client businesses.
· Effective in change management using tools like Service Now, TurnOver, Perigrine. Experienced facilitator responsible for overall change management process. Handled change management for ST Microelectronics & Deutsche Bank projects.
· Adroit in analysis and conducting Root Cause to dig failure points in very complex EDI environments, was responsible for ST Microelectronics RCA's AMS program.
· Employee Program Director for SopraSteria spearheading various internal programs and projects for group, responsible at critical times to achieve various organizational objectives example for Capacity planning and capturing Forecasts to actuals, structure changes during mergers and acquisitions. etc
Program Manager ( Sopra Steria India )
November 2004 - Aug 2018
Ensuring the successfull delivery of multiple programs involving highly scalable and complex distributed systems.
Forecasting release management schedules, timelines, scopes coordinate with Development, Test, Application Support and Change Management Teams to ensure successful delivery of the work products.
Involved in detailed program planning and scheduling of activities to ensure seamless delivery of the program as per the customers delight. Coordinating with stakeholders and understanding technical & functional requirements.
Handling end-to-end programs planning from scope management, activity sequencing, effort & cost estimation, risk analysis to quality management as per required guidelines and contractual/industry standards obligations.
Team Lead ( Tata Consultancy Services )
Jan 2004 - Nov 2004
· Demonstrating expertise in technical support and development for AS400 ISeries using Synon .
· Experienced in SYNON and utilizing DB2, RPG, RPG IV, RPGILE, CLP and AS400 query skills.
· Providing 24*7 technical support & development for AS400 ISeries.
· Expertise in Change Management, Deployments software patches /Upgrades and responding to CAB meetings.
· Expertise in knowledge management area, maintained and managed documentation of various applications.
ICT Manager ( VConsyst N.V )
May 2000 - June 2003
· Program Management for Multiple projects of Vconsyst. Program entailing applications for their Waste Management and solutions for Sports and Leisure.
Chairing Bridge Calls, driving communications to ensure uptime, coordinating with multiple teams to get the issue resolved within SLA.
Ensuring that the goals of the Project Management process are achieved; restoring normal service as soon as possible.
Ensuring assigned projects are correctly planned and managed during execution; promoting & directing process improvement activities and working with management to ensure quality awareness in the overall program.
· Delivering and implementing projects as per scheduled milestones. Ownership of budgets and ensuring adherence to SLA
and priority-based management.
Responsible for resource management related tasks, timesheets, monitoring appraisals, resource performance and development etc.
Bachelor of Engineering
Electronics & Communications
B.E
September 1986 - July 1991
( BE ) is a professional undergraduate degree awarded after completion of four years of engineering. Electronics Engineering discipline which utilizes nonlinear and active electrical components (such as semiconductor devices especially transistor, diodes and integrated circuits to design electonic circuits , devices, VLSI devices and their systems.
Senior Secondary ( XII th )
Mar 1985 - March 1986
Senior Secondary, or simply the "+2" stage. The two halves of secondary education are each an important stage for which a pass certificate is needed, and are affiliated by central boards of education under HRD ministry, before one can pursue higher education, including college or professional courses.
High School ( X th )
March 1983 - March 1984
In India, high school is a grade of education which includes Standards (Grades) VII to X.
PROGRAM MANGEMENT
Diligent Program manager offering a proven record of success, leading all phases of programs in diverse technology platforms and leading the PMO.
Having led the BT Hampstead Program (1.8M GBP) of 130 FTE by Transitioning/Offshoring (Holborn to Pune/Noida) Payroll Accounting, BI Hyperion projects. Defining Operational Acceptance Criteria (OACs) for new or changed services, and managing delivery against the OACs.
Transitioned LTSB HRT for its complete support & maintenance of 56 very Complex Applications for the Lloyds Bank on AS400 platform for their Travel Services and Cards Division offshoring (Birmingham – Chennai). Headcount 31FTE and a PMO of 5 FTE. Resizing onsite teams in UK for cost benefits to the organization with 70:30 ratio moving to 90:10.
Transitioned Embedded systems projects using FLOW Computers for Polar Systems (Netherlands) to India. Defining the sizing, sourcing and functional perimeters of TOMS as the ICT head for VConsyst India.
Program Director with the SopraSteria group , elected to the board as an Employee Director for the SopraSteria Employee Trust which is a part of their Global Governance model.
IBM AS400 ( iSeries )
Above and Beyond
Synon, RPG, ILE, CLP, HTML, VB, C++, SAP BI , VISIO, WebFacing Tool , (WebSphere DC version 5.0) , ASNA Visual RPG, Kintana (Work Flow package from Mercury), Quality Centre. Six Sigma RCA, DB2 , SQL, ServiceNow.
A few valuable skills
"I am prepared and you have the opportunity - If you are willing Together we can make SUCCESS"